Terms and Conditions | Covid Policy

Terms and Conditions

Cancellation & Non-attendance Policy
If you are unable to attend your appointment please give no less than 24 hours’ notice and you will not be charged. If you give less than 24 hours’ notice of cancellation we reserve the right to charge the full fee. If you fail to attend a session without notice, the full fee is payable.

Your Health
During the consultation process it is important that you inform us of any significant past or present medical or psychological conditions as these may affect your suitability for treatment. Please seek advice from your GP or consultant if you are unsure or have any concerns. It is also important that you advise us of any significant changes in your health in any future sessions you book with us.

If you have a contagious or infectious condition or have been around anyone with these conditions please do not book an appointment with us until you are well.

Treatment Protocol

Please arrive on time for your session.  If you arrive late we cannot guarantee that you will be able to receive the full treatment time. If this is the case, the full fee will still be payable.

It is important that you give us your feedback during your treatment to let us know if anything is too painful or uncomfortable or if the treatment is not what you were expecting. With this feedback we will be able to adapt or change the treatment so that you are satisfied with the outcome. We reserve the right to terminate a session in the event of abusive or inappropriate behaviour.

Gift Vouchers and Massage Packages
Payment is to be made in advance by bank transfer. On receipt of payment your Gift Voucher/Massage Package Gift Voucher will be emailed to you or the person you are gifting it to. A receipt of payment can be issued on request. The Gift Voucher will need to be presented either as a printed copy or on a mobile phone before the treatment commences. Please ensure that the Voucher or Package is redeemed before the expiry date. No refunds will be given.

Covid-19 Policy

This policy outlines some of the key measures I have taken to reduce the risk of spreading coronavirus (COVID-19). Please note the content may be subject to change.

Adhering to guidelines

I will continue to follow guidelines issued by my professional association, Sports Massage Assocation, regarding safe and hygienic practice.

COVID-19 Risk Assessment

I have carried out a full risk assessment, in line with guidance from the Health and Safety Executive (HSE), in order to:

  • identify what work activity or situations might cause transmission of the virus;
  • think about who could be at risk;
  • act to remove the activity or situation, or if this isn’t possible, control the risk.

Health screening

Prior to seeing any of my clients, I will be:

  • monitoring my own health and deferring treatments if I have symptoms of a viral illness
  • asking my clients not to attend their appointment if they have symptoms of a viral illness on the day of their appointment.

Enhanced cleaning and hygiene measures

I am continuing to carry out hygiene measures between clients, which includes sanitising any non-porous surfaces and therapy equipment, replacing any non-porous or single-use items, such as towels and couch rolls and ventilating the treatment room.

I will continue to wear a surgical grade mask. You have the option of wearing a face covering for your treatment if you wish.

Payment can be made by bank transfer, card  or cash (correct amount).

Cancellation Policy

See above terms and conditions

For more information…

I am happy to be contacted to discuss any aspect of your treatment during this time. Please contact me here